The Refund & Cancellation Policy
Effective Date: Tuesday, 28 January 2025
At alisonweihe.com ("Website"), we strive to ensure customer satisfaction with the services and products we provide. This Refund and Cancellation Policy ("Policy") outlines the terms and conditions under which refunds and cancellations may be requested and processed. By using our services, you agree to the terms of this Policy.
1. General Information
Business Name: Alison Weihe
Contact Person: Alison Weihe
Email: alison@alisonweihe.com
Phone: 0117949737
Address: 8 Ridge Rd, Laser Park, Honeydew, Randburg, 2170
2. Refund Policy
2.1 Eligibility for Refunds
Refunds may be considered under the following circumstances:
Services or products purchased do not meet the agreed-upon terms or expectations.
Technical issues or errors prevent the proper delivery of a product or service.
Requests for refunds must be submitted within 7 days of purchase.
2.2 Non-Refundable Items
The following are not eligible for refunds:
Services that have been fully delivered and accepted by the customer.
Custom or personalised products that have been specifically tailored to the customer’s requirements.
Payments made for consultations or one-time services already rendered.
2.3 Refund Process
To request a refund, contact us at alison@alisonweihe.com with your order details, reason for the refund request, and supporting documentation (if applicable).
Refunds will be processed within 5 business days after approval.
Refunds will be issued via the original payment method unless otherwise agreed upon.
3. Cancellation Policy
3.1 Service Cancellations
Customers may cancel services by providing written notice via email to alison@alisonweihe.com.
Cancellations must be requested at least 7 days before the scheduled service date.
Late cancellations may incur a cancellation fee of 50%.
3.2 Product Cancellations
Orders for physical or digital products may be cancelled before shipment or delivery. Once the product has been delivered, the refund policy outlined in Section 2 applies.
4. Changes to Bookings or Orders
Requests for changes to bookings or orders must be submitted via email to alison@alisonweihe.com.
Changes are subject to availability and approval.
Additional charges may apply for rescheduling or modifying services.
5. Dispute Resolution
If you are not satisfied with the resolution provided, you may escalate your concerns by contacting us at alison@alisonweihe.com or 0117949737.
We are committed to resolving disputes amicably and in a timely manner.
6. Contact Us
For any questions or concerns regarding this Policy, please contact us:
Contact Person: Alison Weihe
Email: alison@alisonweihe.com
Phone: 0117949737
Address: 8 Ridge Rd, Laser Park, Honeydew, Randburg, 2170
By purchasing services or products from our Website, you acknowledge that you have read, understood, and agreed to this Refund and Cancellation Policy.